Annual Support and Upgrade Program
What is the Netop Advantage annual support and upgrade program?
Netop Advantage is the annual support and upgrade program that keeps you current with the latest product releases and provides technical support for all your Netop software questions.
What does Netop Advantage provide?
Netop Advantage provides free updates to your Netop software, as well as license management services and access to Netop’s expert technical support assistance, ensuring you maintain the value of your software investment.
What are the benefits of Netop Advantage?
The benefits of Netop Advantage include:
- Full upgrade protection - Software upgrades and documentation are free, ensuring you stay current with the latest technical developments
- Online support services - Access product information, software updates and technical support resources online
- Expert technical assistance - Netop's trained support team is available to provide expert advice and assistance for your support questions
- License management services - Netop keeps track of your license keys, subscriptions and online accounts. Lost or missing keys are replaced at no charge
- Reduced software costs - Price breaks on additional licenses or subscriptions let you expand your use of Netop software at a lower cost
- Lower total cost of ownership - Continuous protection not only keeps you current, but costs less than periodic upgrades
What products and services are covered by Netop Advantage?
Any Netop software product purchased from Netop or a Netop authorised partner is covered by the Netop Advantage program.
The Netop Advantage program applies to all customers:
- With a valid Netop perpetual use software license purchased in the past year (your first year of Netop Advantage is included free of charge)
- With a valid Netop perpetual use software license and a current Netop Advantage renewal
- With a valid subscription purchased for Netop software
- With a valid contract for any Netop hosted service
- Using a free 8, 14 or 30-day trial of Netop software
How much does it cost?
Netop Advantage renewals are priced at 20% of the current list price of a new Netop software license. If you purchase your software by subscription the cost of Netop Advantage is included in the subscription fee. Keeping your renewal up to date is the most cost effective way to ensure your software stays current with new releases.
Where can I purchase a Netop Advantage renewal?
To ensure continuous protection for your software beyond the first year, simply renew your Netop Advantage program before it expires each year to continue uninterrupted access to new product releases and technical support. You can purchase a renewal from any Netop Authorised Partner. Please contact us for more information.
What happens when my Netop Advantage coverage expires?
Once your coverage has expired, you will no longer be able to get support from Netop's expert technical team, nor will you be eligible to receive free upgrades to your Netop software or any of the other services offered under the Netop Advantage program.
If your Netop Advantage coverage lapses, you can purchase an upgrade to your Netop software which will include 12 months of Netop Advantage technical support and upgrades starting on the date you upgrade. However purchasing an upgrade is more expensive (50% of the current list price) than maintaining continuous coverage in the Netop Advantage program.