Introduction

Maitek Solutions Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.maitek.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner, that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site and you will be required to read and accept this Privacy Policy when submitting personal data via form submissions. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

“Account”

means an account required to access and/or use certain areas and features of Our Site;

“Cookie”

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About Us

Our Site is owned and operated by Maitek Solutions Ltd, a limited company registered in England under company number 09227349.

Our VAT number is GB198 1327 80.

Our registered address is Nelson House, 2 Hamilton Terrace, Leamington Spa, Warwickshire CV32 4LY, United Kingdom

Our trading address is 3rd Floor, 9 Euston Place, Leamington Spa, Warwickshire CV32 4LN, United Kingdom.

We are certified and assessed against the Cyber Essentials Scheme Test Specifications – Certificate number: 4060901826878083.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in section 14.

b) The right to access the personal data we hold about you. Section 14 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data we hold about you is inaccurate or incomplete. Please contact us using the details in section 14.

d) The right to be forgotten – i.e. the right to ask us to delete or otherwise dispose of any personal data we hold about you. Please contact us using the details in section 14.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and We will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

6. What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data. Please also see section 13 on Our use of Cookies and similar technologies.

  • first name and last name;
  • job title;
  • organisation/company name;
  • contact information such as email address and telephone number;
  • product interest and license requirements;
  • IP address;
  • web browser type and version;
  • operating system;
  • a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

7. How Do We Use Your Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

  • Providing and managing your Account;
  • Providing and managing your access to Our Site;
  • Personalising and tailoring your experience on Our Site;
  • Supplying our products or services to you. Your personal details are required in order for us to enter into a contract with you;
  • Personalising and tailoring our products or services for you;
  • Communicating with you. This may include responding to emails or calls from you;
  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by using the opt-out option in the email footer);
  • Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email or telephone with information, news and offers on our products or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

8. How and Where Do We Store Your Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

We may store or transfer some or all of your data in countries that are not part of the European Economic Area (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). We will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. More information is available from the European Commission.

We maintain security measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction taking due account of the nature of the data and the risks involved in the processing. This includes, but is not limited to:

  • Data encryption when in transit and at rest;
  • Daily off-site data backups;
  • Multi-factor authentication and access permission controls;
  • Data Loss Prevention (DLP) measures;
  • Real-time anti-virus and anti-malware scanning;
  • Local and perimeter firewalls;
  • Regular internal and external vulnerability scans;
  • Lockable storage where necessary.

9. Do You Share My Personal Data?

We may sometimes contract with third parties, such as authorised resellers, to supply products to you on our behalf. These may include price requests, payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

The third-party data processors used by us and listed below are located within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein):

a)       Netop Business Solutions A/S, Bregnerodvej 139, 3460 Birkerod, Denmark. More information is available at https://www.netop.com/data-policies/privacy.htm

b)      CensorNet Limited, Network House, 6th floor, Suite 6.01, Basing View, Basingstoke, RG21 4HG, United Kingdom. More information is available at https://www.censornet.com/privacy-policy/

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

10. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, please see section 13 below.

11. How Can I Control My Personal Data?

In addition to your rights under the GDPR, set out in section 5, when you submit personal data via Our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a ‘subject access request’.

All subject access requests should be made in writing and sent to the email or postal address shown in section 14. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within three weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

13. How Do You Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products or services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, ignore this consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

Name: Crumb
Purpose: Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

Name: squarespace-popup-overlay
Purpose: Prevents the Promotional Pop-Up from displaying if a visitor dismisses it

Name: squarespace-announcement-bar
Purpose: Prevents the Announcement Bar from displaying if a visitor dismisses it

Name: ss_cid
Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site

Name: ss_cvr
Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site

Name: ss_cvisit
Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site

Name: ss_cookieAllowed
Purpose: Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies

Name: All cookies starting with “LiveGuide_”
Purpose: Used to collect information regarding how a user navigates to and through a site. The data is regarding referral page, landing page and time spent on site. This information is used in Live Guide, our chat platform, to better help the customers that are requesting a live chat interaction.

Name: _ga
Purpose: Used to distinguish users for Google Analytics

Name: _gid
Purpose: Used to distinguish users for Google Analytics

Name: _gat
Purpose: Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>

Our Site uses analytics services provided by Squarespace, Inc. and Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through it.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14. How Do I Contact You?

To contact us about anything relating to your personal data and data protection, including to make a subject access request, please use the following details:

  • Email address - gdpr@maitek.co.uk
  • Postal address - Maitek Solutions Ltd, 3rd Floor, 9 Euston Place, Leamington Spa, Warwickshire CV32 4LN, United Kingdom

15. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Last updated: June 2018